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| CRM
software and the Medical Sector |
“Is your company one of the 12,000 suppliers
to NHS Hospitals or other Medical Organisations?”
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Suppliers
to the medical sector frequently deal with many diverse
entities - hospitals,
with their
multitude of departments and sites, other NHS agencies,
surgeries, clinics, in some cases patients, as well
as other manufacturers and suppliers. They may find
themselves |
| involved in single or
multiple projects which, in turn, require different
actions at separate stages.
The range of products or services offered may vary
widely, and could include on-site training or support. |
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Many businesses that operate in the medical sector
are obliged to meet safety or compliance standards
at any stage of the supply cycle, from manufacturing,
through distribution, to use or consumption. Those
standards often involve 3rd parties like inspectors
or consultants, whose activities need to be scheduled
and whose reports must be recorded. Therefore, effective
project management, coupled with continuous assessment
of product and service performance, are essential.
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| ProspectSoft
CRM Software in the Medical Sector: |
Management of complex relationships and project-based
activities fits perfectly within the hierarchical structure
of ProspectSoft CRM, which allows extended business
cycles to be tracked easily. Through close integration
with accounting systems, CRM users can produce detailed
quotations or proposals simply and can also analyse
product or service performance in multiple ways.
Real-time access to information on project status and business operations in
a reliable and, above all, secure way, is available to staff in the field,
running ProspectSoft CRM Software on a range of mobile computing devices (laptop
or tablet PC, PDA or mobile phone). Information can be retrieved anywhere,
at
anytime,
to
help users make informed and timely business decisions.
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| Customers
Successes |
Kapitex
Healthcare specialises
in airway management devices and solutions for head
and neck cancer patients. 5 regional specialists provide
product presentations, user training and support, and
update to and from their laptops daily.
"Since implementing ProspectSoft CRM, response times
to sales, training,
support and technical enquiries have halved.” Liv Hodge,
Sales Director, Kapitex Healthcare Ltd.
Swiftclean provides
a wide range of contracted cleaning services for
air movement and water systems, hygiene monitoring
and
decontamination, to hospitals, factories and offices.
Receiving directions from head office, mobile teams
deliver services around the country, and liaise
locally with certified health consultants and inspectors.
“Since ProspectSoft
CRM was installed, our turnover has increased
by 12.5% and gross profit
by 29%. It has been a major benefit to
the business – we
could never return to our old methods.” Gary Nicholls, Managing
Director, Swiftclean Ltd.
CRM
Solutions don’t
mean the same thing to every type of business.
Organisations need a range of flexible
customer relationship management solutions, mobile
computing options and out-of-the-box accounts
integration, which
is exactly
what ProspectSoft CRM offers. From full vertical
market business solutions, to simple plug-ins, ProspectSoft
CRM Solutions have the flexibility to meet even
the most demanding of requirements. |
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Medical
CRM users
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CRM
Links
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See
Also
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More
Information |
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