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Telesales |
Many
organisations conduct business over the telephone.
Some take the
occasional order, while |
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others
employ teams of people dedicated to the activity.
Whatever the order frequency, some elements of telesales
never vary. Customer, product and pricing information
must be totally accurate and up-to-date, while the
order taking process has to be smooth and efficient. |
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ProspectSoft
CRM Telesales Solutions can contribute to the accuracy
and efficiency of most telesales operations, being
flexible enough to support occasional or high-volume
order takers, in many businesses. Their modular
structure offers powerful functionality to both
telesales and field sales staff, as well as to
help-desk and after-sales service teams, if needed. Close
integration with most popular accounting systems
puts customer, supplier and product data at the
fingertips of all ProspectSoft CRM users. |
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| Typical Users |
Beyond Telesales: |
Any
B2B or B2C organisation that takes regular orders
by telephone, as part of its sales activity.
These
may include:
• Suppliers of consumable items for
• Printing
or presentation products
• Medical
or laboratory equipment
• IT systems
• Security,
electrical and building systems
Alternatively, they could be:
• Hospitality
or catering trade suppliers
• Wholesalers
or catalogue operations |
Within
the ProspectSoft CRM range
there are also solutions for:
• B2B and B2C contact management
• Field sales force
management
• Marketing campaign management
• Field service management
• Project management
They are used by industries as
diverse as construction,
distribution,
manufacturing and services, worldwide.
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| Key
Activities |
Around
Telesales |
ProspectSoft
CRM telesales users can:
• Record
and review customer activities instantly,
at individual contact level
• Set
follow-up calls for all sales staff for repeat
orders or new opportunities
• Create, store and review e-mails, faxes, and letters, to and from customers
• Close accounting
systems integration means telesales
users may also:
View detailed history of customer orders, by product and price, over time
• Produce
immediate, telephone or written, quotations
to customers
• Enter
customer orders rapidly and accurately, while
complying with standard order-entry procedures
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ProspectSoft
CRM offers a "mix and match" solution to the
wide variety of telesales needs in different
operations, from the system's wide range of modules
and options.
These include:
• Telephony,
for auto-dialling customers and auto-display
of incoming callers
• Access
to suppliers' products, prices
and delivery details
• Credit-card validation
• Specialised
quotation-building
• Tailored
order-entry screens
• Detailed
customer/order analysis
• Help-desk
problem logging and Tracking |
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CRM
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See
Also
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More
Information |
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