telephone.
Some take the occasional order, while others
employ teams of people dedicated to the activity.
Whatever the order frequency, some elements of telesales
never vary. Customer, product and pricing information
must be totally accurate and up-to-date, while the
order taking process has to be smooth and efficient. ProspectSoft CRM Telesales Solutions can contribute to the accuracy and efficiency of most telesales operations, being flexible enough to support occasional or high-volume order takers, in many businesses. Their modular structure offers powerful functionality to both telesales and field sales staff, as well as to help-desk and after-sales service teams, if needed. Close integration with most popular accounting systems puts customer, supplier and product data at the fingertips of all ProspectSoft CRM users.
| Typical Users Any B2B or B2C organisation that takes regular orders by telephone, as part of its sales activity. These may include: • Suppliers of consumable items for printing or presentation products • Medical or laboratory equipment • IT systems • Security, electrical and building systems Alternatively, they could be: • Hospitality or catering trade suppliers • Wholesalers or catalogue operations |
Beyond Telesales Within the ProspectSoft CRM range there are also solutions for: • B2B and B2C contact management • Field sales force management • Marketing campaign management • Field service management • Project management They are used by industries as diverse as construction, distribution, manufacturing and services, worldwide. |
| Key
Activities ProspectSoft CRM telesales users can: • Record and review customer activities instantly, at individual contact level • Set follow-up calls for all sales staff for repeat orders or new opportunities • Create, store and review e-mails, faxes, and letters, to and from customers Close accounting systems integration means telesales users may also: • View detailed history of customer orders, by product and price, over time • Produce immediate, telephone or written, quotations to customers • Enter customer orders rapidly and accurately, while complying with standard order-entry procedures |
Around Telesales ProspectSoft CRM offers a 'mix and match' solution to the wide variety of telesales needs in different operations, from the system's wide range of modules and options. These include: • Telephony, for auto-dialling customers and auto-display of incoming callers • Access to suppliers' products, prices and delivery details • Credit-card validation • Specialised quotation-building • Tailored order-entry screens • Detailed customer/order analysis • Help-desk problem logging and Tracking |
