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ProspectSoft CRM Solution

 Telesales

Many organisations conduct business over the telephone. Some take the occasional order, while
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others employ teams of people dedicated to the activity. Whatever the order frequency, some elements of telesales never vary.  Customer, product and pricing information must be totally accurate and up-to-date, while the order taking process has to be smooth and efficient.
 
ProspectSoft CRM Telesales Solutions can contribute to the accuracy and efficiency of most telesales operations, being flexible enough to support occasional or high-volume order takers, in many businesses. Their modular structure offers powerful functionality to both telesales and field sales staff, as well as to help-desk and after-sales service teams, if needed.  Close integration with most popular accounting systems puts customer, supplier and product data at the fingertips of all ProspectSoft CRM users.
 
Typical Users Beyond Telesales:

Any B2B or B2C organisation that takes regular orders by telephone, as part of its sales activity. 

These may include:
Suppliers of consumable items for
Printing or presentation products
Medical or laboratory equipment
IT systems
Security, electrical and building systems

Alternatively, they could be:
Hospitality or catering trade suppliers
Wholesalers or catalogue operations

Within the ProspectSoft CRM range
 there are also solutions for:

B2B and B2C contact management
Field sales force management
Marketing campaign management
Field service management
Project management

They are used by industries as
diverse as construction, distribution,
manufacturing and services, worldwide.

Key Activities Around Telesales
ProspectSoft CRM telesales users can:
Record and review customer activities instantly, at individual contact level
Set follow-up calls for all sales staff for repeat orders or new opportunities
Create, store and review e-mails, faxes, and letters, to and from customers
Close accounting systems integration means telesales users may also:

View detailed history of customer orders, by product and price, over time
Produce immediate, telephone or written, quotations to customers
Enter customer orders rapidly and accurately, while complying with standard order-entry procedures

ProspectSoft CRM offers a "mix and match" solution to the wide variety of telesales needs in different operations, from the system's wide range of modules and options.

These include:
Telephony, for auto-dialling customers and auto-display of incoming callers
Access to suppliers' products, prices
and delivery details
Credit-card validation
Specialised quotation-building
Tailored order-entry screens
Detailed customer/order analysis
Help-desk problem logging and Tracking

   

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