London-based Stage
Technologies supplies engineering solutions for the
entertainment industry, at venues as diverse as london's
royal Opera House, the Genting Highlands Resort complex
in Malaysia and the cruise ship "Golden princess".
The company manages small or large-scale turnkey
projects and also provides off-the-shelf solutions.
In 2003, Stage Technologies handled 30 projects worldwide
ranging in value from £10,000 to £2.5
million. |
Key facts
- Industry: Engineering
solutions for
entertainment venues
- No of staff: 45
- Accounting System: Exchequer
Enterprise
- No previous CRM software
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ProspectSoft
CRM Software Solutions |
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Priorities
for CRM Software
- Log, Track and manage projects
- Link projects and contacts, worldwide
- Integration
with Exchequer Enterprise accounting system
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According to Marketing
Director John Hastie, an ever-increasing requirement
was to build a relationship network that linked projects
with any of 3,500 business contacts all over the
world, to provide a better understanding of true
business project management capability. After careful
evaluation
of systems like Sales Logix and |
| Maximizer, Stage Technologies selected
and implemented ProspectSoft CRM software for three
main reasons: |
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• ProspectSoft CRM software enables multiple concurrent projects to be managed in depth, and accessed by office-based and mobile users
• Projects can be related to consultants and other third parties anywhere in the world
• The CRM system integrates seamlessly and interacts extensively with the Exchequer Enterprise accounting system
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Benefits
of Implementing ProspectSoft CRM Software Solution |
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John Hastie states: "With
senior staff often in different countries, we needed
a robust
CRM system capable of moulding to the unique idiosyncrasies
and demands of our industry. ProspectSoft CRM has
risen to this challenge, enhancing internal information
flows and assisting with all aspects of our marketing,
sales and customer satisfaction processes."
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CRM
Software Details
- No of Sites: 1
- No of Network Users: 3
- No of Mobile users: 8
- No of Modules: 7
- Installation: 11/03
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A next step is to
integrate the ProspectSoft CRM sales History
module with Exchequer Enterprise
to obtain a more detailed view of customers and projects.
Also with the release of ProspectSoft CRM Software's
Version 5, Stage Technologies will implement FTP
replication
for all
mobile users. |
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