CRM Software Homepage. Customer Relationship Management (CRM) Software, CRM Systems and CRM Solutions from ProspectSoft supporting Mobile Computing and seamless integration to most accounting software - including CRM Solutions for Pegasus Software (Pegasus Opera Pegasus Opera II), Access Accounts Software (Access Dimensions), Exchequer Software (Exchequer Enterprise), Sage Software (Sage Line 50, Sage Line 100, Sage Line 200, 500) plus many more leading Small and Medium Business Accounting Software Packages
CRM Software Homepage. Customer Relationship Management (CRM) Software, CRM Systems and CRM Solutions from ProspectSoft supporting Mobile Computing and seamless integration to most accounting software - including CRM Solutions for Pegasus Software (Pegasus Opera Pegasus Opera II), Access Accounts Software (Access Dimensions), Exchequer Software (Exchequer Enterprise), Sage Software (Sage Line 50, Sage Line 100, Sage Line 200, 500) plus many more leading Small and Medium Business Accounting Software Packages
CRM Software Homepage. Customer Relationship Management (CRM) Software, CRM Systems and CRM Solutions from ProspectSoft supporting Mobile Computing and seamless integration to most accounting software - including CRM Solutions for Pegasus Software (Pegasus Opera Pegasus Opera II), Access Accounts Software (Access Dimensions), Exchequer Software (Exchequer Enterprise), Sage Software (Sage Line 50, Sage Line 100, Sage Line 200, 500) plus many more leading Small and Medium Business Accounting Software Packages
CRM Software Homepage. Customer Relationship Management (CRM) Software, CRM Systems and CRM Solutions from ProspectSoft supporting Mobile Computing and seamless integration to most accounting software - including CRM Solutions for Pegasus Software (Pegasus Opera Pegasus Opera II), Access Accounts Software (Access Dimensions), Exchequer Software (Exchequer Enterprise), Sage Software (Sage Line 50, Sage Line 100, Sage Line 200, 500) plus many more leading Small and Medium Business Accounting Software Packages
CRM Software Homepage. Customer Relationship Management (CRM) Software, CRM Systems and CRM Solutions from ProspectSoft supporting Mobile Computing and seamless integration to most accounting software - including CRM Solutions for Pegasus Software (Pegasus Opera Pegasus Opera II), Access Accounts Software (Access Dimensions), Exchequer Software (Exchequer Enterprise), Sage Software (Sage Line 50, Sage Line 100, Sage Line 200, 500) plus many more leading Small and Medium Business Accounting Software Packages
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Pegasus Opera and Pegasus Opera II Software users recommend Customer Relationship Management (CRM) Software from ProspectSoft for use with Pegasus Opera and Pegasus Opera II. Pegasus CRM is here!

 Huco Implements ProspectSoft CRM Software Solution
Huco, a Hertfordshire supplier of plastic and metal couplers, leverages ProspectSoft CRM software's
CRM Software Solution Huco Case Study
capabilities for worldwide sales activities
 
CRM Software Solutions
Huco, a well established Hertfordshire supplier of innovative miniature power transmission components provides its UK customers and worldwide distributors with in-house designed and manufactured products such as flexible couplers, transmission components, clutches and brakes. Steady growth over recent years lead to
the acquisition of a rival company in 1997 and the establishment of a distribution facility in the USA
 

 Key CRM Software Objectives
 

Until summer 2003 the company used Goldmine to manage sales activities. However, with over 3,500 customers worldwide and around 2,000 orders every month, Goldmine was no longer able to ensure a smooth and reliable sales, and particularly, after-sales process.

The Sales Director was looking for a powerful Customer Relationship

Key facts
  • Industry: Engineering
  • No of staff: 55
  • Accounting System: Pegasus Opera
  • Annual Turnover: £4m
  • Previous System: Goldmine
Manager to fulfil specific corporate goals and was impressed by ProspectSoft CRM Solution for two main reasons:
 
• The CRM system keeps field staff fully up-to-date with all customer contacts, including phone calls and documents.
• ProspectSoft CRM Software provides extensive, out-of-the-box integration with the company's accounting and other back-office systems, like MS Office.
 

 ProspectSoft CRM Software Solutions
 
Priorities for CRM Software
  • Support for field sales
  • Mobile access to documents
  • Tight integration with Pegasus Opera
  • Logging and tracking all UK and international sales opportunities
In October 2003, Huco implemented ProspectSoft CRM Software for the Customer Service Operation Centre, which handles all customer enquiries. Two filed sales representatives, equipped with laptop computers also use the system. to meet their specific needs the company choose the following modules: B2B Contact Manager, Document Manager, Sales Lead Tracker, Sales Ledger Integration, Sales History and Screen Customiser.

 Benefits of ProspectSoft CRM Software Solution
 
Orders taken by telesales, service or field sales are logged centrally, while enquiries from overseas distributors come in via e-mail, all of which are handled by the system. By the end of 2003 the company's customer database held around 15,000 contacts, comfortably within the scope of ProspectSoft CRM Software.
CRM Software Details
  • No of Sites: 1
  • No of Network Users: 10
  • No of Mobile Users: 2
  • No of Modules: 6
  • Installation: 10/03
Following a very satisfactory implementation, the company has ordered yet another powerful ProspectSoft CRM software module, Telephony Integration. This further optimises customer communications by automating and managing all inbound and outbound phone calls.
 
 

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