By Imogen Lloyd on Mon 10 October 2022
in
Blog
Being able to identify where to invest in your company is key to business growth. While you may already be investing in pre-sale customer service, have you considered offering support for customer success?
By Olivia Smith on Tue 27 September 2022
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Blog
Thinking about selling B2B, a mixture of B2B and D2C, or looking to grow B2B sales through wholesale and distribution channels? Learn how you can stay ahead of current trends in the B2B space and get actionable advice on how unlock your B2B potential.
By Imogen Lloyd on Wed 21 September 2022
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Sales
Adapting to the digital sphere of business can be overwhelming for even the most experienced sales teams. However, converting to virtual sales can offer your team a diverse assortment of fresh possibilities and opportunities. Whether you’re struggling to virtually build customer relationships or competing to retain the attention of your prospects, following these tips will increase the productivity of your sales process.
By Olivia Mascarenhas on Tue 23 August 2022
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CRM
CRM systems are typically aimed at strengthening processes within Sales and Marketing teams. But a great CRM system shouldn’t operate as a silo – it should be a tool that all key functions of the business can use to excel in their role.
By Jessica Nash on Thu 18 August 2022
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CRM
Totally mystified about the Magic Matrix? Let us introduce the concept and why it’s the ultimate upsell and cross-selling tool for B2B wholesalers, distributors and manufacturers.
By Lucy Crossland on Tue 09 August 2022
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SaaS
No matter what type of products you sell, when you implement a new system in the business, it needs to pay off. Actually calculating ROI is one thing, but investment in new software shouldn’t just be about money.
By Eleanor Akester on Tue 26 July 2022
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SaaS
Whether you’re just in the early stages of your software search, or are already in the middle of trialling different solutions, follow these top tips to make the most out of your free trial while it lasts!
By Lucy Crossland on Fri 08 July 2022
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CRM
Choosing and implementing a CRM system takes time and consideration, and when there are hundreds of options to choose from, it can be tricky to know where to start. Whether you’ve used a CRM before, or are looking to build the right tech stack for your business from scratch, here are some key considerations that’ll help you save time, and critically, help you make the right choice.
By Eleanor Akester on Fri 01 July 2022
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Sales
Given that winning a sale is viewed as so critical to business success, it’s all too easy to fall into the trap of making after sales an afterthought. But, with the right tools and processes in place, Customer Service teams can be better equipped in their battle against dissatisfaction.
By Lucy Crossland on Tue 28 June 2022
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CRM
For a B2B Wholesaler, Manufacturer or Distributor, the needs of a CRM could not be more different to a service-based business. Beyond needing the “traditional” CRM requirements that most CRMs offer, they have unique and distinct differences that require a more specialised CRM that goes beyond just storing customer information and tracking sales enquiries.