By Jessica Heald on Mon 06 March 2017 in News
The most progressive SMEs are embracing the opportunity of omnichannel by deploying an integrated e-commerce and CRM solution that seamlessly supports all sales channels from the cloud...
In the news
14 articles tagged with "Integrated CRM".
Five fatal flaws of CRM requirements gathering
By Jessica Heald on Fri 03 March 2017 in News
The process of purchasing and implementing a CRM system can be tricky at the best of times. But you can start off on the wrong foot if you fall foul of some of the mistakes commonly made during the requirements gathering process...
CRM requirements gathering: How to get it right
By Jessica Heald on Tue 28 February 2017 in News
For a CRM system to work well, it has to integrate into and benefit all areas of the business, and so each division should be represented when it comes to compiling CRM requirements...
Why B2B companies need to get into eCommerce - Growth Business UK
By Jessica Heald on Mon 12 December 2016 in News
Do your customers operate online? Could you improve their lives by giving them the kind of service that mirrors their consumer experiences?