By Eleanor Akester on Fri 01 July 2022 in Sales

Given that winning a sale is viewed as so critical to business success, it’s all too easy to fall into the trap of making after sales an afterthought. But, with the right tools and processes in place, Customer Service teams can be better equipped in their battle against dissatisfaction.

By Olivia Mascarenhas on Mon 31 January 2022 in Sales

It's a well known fact that a Sales team notoriously thrives off an office environment, so how do you make a success of managing a remote or hybrid-working team? We’ve put together just 5 key elements to successfully managing a remote Sales team – scalably, efficiently and effectively

By Stuart McLaren on Tue 09 June 2015 in Sales

Some of you, like me, might be lucky enough to remember Martini’s ‘anytime, anyplace, anywhere’ advert. 

By Fiona Ness on Tue 26 May 2015 in Sales

Determining whether your customers are happy or not can be an extremely tough job. Tell me something I don’t know right?

By Victoria Dyke on Mon 09 February 2015 in Sales

According to the Economist Intelligence Unit, 71% of sales executives spend more time than is required on administrative tasks.

By Fiona Ness on Mon 09 February 2015 in Sales

More leads = more sales, right?

By Fiona Ness on Mon 26 January 2015 in Sales

Customer service is a difficult job. People don’t generally get in touch to let you know everything is fine. The chances are you’ll be speaking to people who are already irritated, so getting your response right is key.

By Victoria Dyke on Fri 31 October 2014 in Sales

It is no secret that telesales is an expensive exercise. Recruiting, managing and employing people is time consuming and costly – there is no getting away from it.

By Jessica Heald on Tue 09 July 2013 in Sales

With the weather set to stay in the high twenties all week I am sure most of us will be reaching for the sun cream to cherish the sunshine over the next few days. However, for those of us trading online the good weather often brings some anxiety as the hot summer season tends to cool off our online sales. 

By Stuart McLaren on Wed 23 May 2012 in Sales

Creating and managing a successful sales team is becoming more and more difficult. There is a fine balance to be had between mentoring and monitoring.