Blog

By Andrew Ardron on Thu 01 November 2012 in CRM

There’s no doubt about it, customers are demanding… and every year they expect more – better prices, a better level of service, faster delivery … you name it they want it. But why? And how do you get ahead of their expectations? How do you increase the service while also improving your profit margins?

By Andrew Ardron on Thu 18 October 2012 in CRM

In the current climate, all teams need to focus on costs and efficiency – but none more so than telesales teams. So, what are the classic mistakes and unnecessary costs in telesales departments and telesales systems?

By Stuart McLaren on Wed 09 May 2012 in CRM

Most companies are either thinking of implementing, or are currently using a CRM system. Research shows that for those already using a CRM system, many have not realised the importance and potential benefits of integration with their back office accounting system. 

By Stuart McLaren on Thu 26 April 2012 in CRM

Our first CRM Best Practice blog explained that the right way to go about a CRM project is to forget about the detail to begin with and concentrate on the bigger picture.

By Stuart McLaren on Thu 12 April 2012 in CRM

How many times have we all heard about failed CRM projects? How many times in fact have we heard about failed, over-budget or under-performing IT Projects? Plenty I am sure!