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2 articles tagged with "CRM Requirements".

Five fatal flaws of CRM requirements gathering

By Jessica Heald on Fri 03 March 2017 in News

The process of purchasing and implementing a CRM system can be tricky at the best of times. But you can start off on the wrong foot if you fall foul of some of the mistakes commonly made during the requirements gathering process...

CRM requirements gathering: How to get it right

By Jessica Heald on Tue 28 February 2017 in News

For a CRM system to work well, it has to integrate into and benefit all areas of the business, and so each division should be represented when it comes to compiling CRM requirements...