Prospect CRM

Prospect eCommerce

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As we add new functionality and features to Prospect CRM, we want to ensure we offer you the best possible support. A Customer Success Plan ensures you get the maximum value from your investment. From staff training, to self-service video tutorials, right through to dedicated live support staff, we have the Success Plan to fit you.
Essential
Limited Online Support
Most Popular
Standard
Get Answers Faster
Success Services
Digitally Guided Success* feature feature
Customer Success Manager Check In feature feature
On-demand Webinars feature feature
Live Customer Webinars + Live Q&A feature feature
Access to the CRM Growth Engine feature feature
Access to a Portfolio of services through Service Catalogue feature feature
Support
Task-based Advice & Guidance
feature feature
In-product Assistance for All Users feature feature
Live Chat feature feature
Telephone Callbacks feature feature
Service Hours
09:00 to 17:00 UK Business Hours
For full details for your region, see below:
08:00 to 18:00 UK Business Hours
For full details for your region, see below:
Support Contacts
2
4
Initial Response Guidelines for Support Cases
P1 - up to 2 hours
P2 - up to 2 business days
P1 - up to 1 hour
P2 - up to 2 hours
P3 - up to 4 hours
P4 - up to 1 business day
Knowledge Base Content feature feature
Trustpilot

Thank you ProspectSoft for a great experince working with your CRM software. A special mention to Alex Calderbank - Customer Success Manager, who has been a brilliant support!

Mike, Mdel Fleet Management

Trustpilot

Kirsti has been extremely helpful getting our CRM in a better position. I'd highly recommend Prospect CRM if you're looking for a CRM system - they're very flexible and constantly have new features.

David, Fakro

Trustpilot

We have a long-standing relationship with ProspectSoft, and we continue to strengthen our relationship in no small part thanks to Kirsti's excellent service. Look forward to continuing to work with Kirsti and ProspectSoft into the future.

Brett, Airflow

Contact our Sales team to learn more about
Customer Success Plans for Prospect CRM

Learn More