RFM SegmentationTarget the right customers at the right time
Problem TrackingTurn every problem into an amazing customer experience
IntegrationsIntegrate your Prospect CRM Free Trial to your Inventory/Accounting system
Better QuotesOptimise your Quote-to-Order Workflow
Grow Faster with Shared GoalsAccurately set goals & targets against revenue and orders
Magic Matrix AnalysisStrategically upsell and cross-sell with Prospect’s Magic Matrix
Faster Order TakingTake more orders in less time - without duplicating data entry
Track InventoryKnow what stock is available today & in the future
Missing Order AlertsIdentify at-risk customers before you lose them for good
Opportunity TrackingTrack sales performance with ease
End-to-End ReportingTrack performance by customer, product or salesperson
Stock-Aware CRMWhat is it, why you need it & how it will grow your product business
B2B Portals & Web ShopsOur trade portals offer integrated account details online
Get Orders 24/7Extend your business hours so customers can do business with you at any time
Content ManagementQuickly & easily make changes to your website as and when you need to
Forestadent is a leading manufacturer of high quality, innovative orthodontic products worldwide.
The team really understand and care about you and your company, and you become familiar with the employees there almost immediately because of this. Getting the CRM up and running is quick and the transition is seamless. The integration with our accounts package, Exchequer, means the process is even more painless and, once implemented, the CRM is easy to use.
We've developed our company's use of Prospect CRM to create a solution that improved our processes and reduced administration time; altogether increasing efficiency.
Lucy Woodnutt, Finance Administrator
Up-to-Date Information
We've reduced time spent on manual orders and admin, increasing the efficiency of the team.
Enhanced Processes
We've seen process efficiency gains, as everything is easily managed in one central place.
More Customers
We can now market ourselves to a wider audience online effectively via email and Prospect eCommerce.
We were dealing with high volumes of miscommunication between departments. Our Account Managers were very detached from the office, and important notes such as prices and conversations were not being properly recorded and therefore not seen by the office. This meant our customers were receiving mixed and confusing messages and our customer service suffered. All in all, we had outdated processes and needed to bring all our business and customer information into a single view in order to work more efficiently and effectively.
Having a database to manage our contacts is much more efficient. Because Prospect CRM integrates to our email marketing solution, we don’t need to manually manage unsubscribes, and can more accurately target who to email. We can then track the results of an email campaign through Prospect CRM, and since using the CRM we've seen an increase in click throughs and following links. This has led to to an increase in sales too.
The next step naturally seemed to be an online shop. We are the first branch of Forestadent to enable our customers to purchase online, which has freed up time in the office, and it’s easy for the customer to use. The integration between Prospect CRM and Prospect eCommerce means it's quick and easy to update. Directing customers to see the products online is more instantaneous, and has really helped to promote the brand as there.
