We were dealing with high volumes of miscommunication between departments. Our Account Managers were very detached from the office, and important notes such as prices and conversations were not being properly recorded and therefore not seen by the office. This meant our customers were receiving mixed and confusing messages and our customer service suffered. All in all, we had outdated processes and needed to bring all our business and customer information into a single view in order to work more efficiently and effectively.
Prospect eCommerce has enabled us to trade 24/7 and for customers to order when it’s convenient to them. Our products are clearly displayed on the website along with the necessary information, like stock, pricing and product details. Integrating this to our Exchequer accounts system through Prospect has extended the level of personal service we can provide to each customer online. Customers have access to individual account information; including product purchase history, customer specific pricing and available stock. All of which is easily managed in one central place.
The team really understand and care about you and your company, and you become familiar with the employees there almost immediately because of this. Getting the software up and running is quick and the transition is seamless. The integration with our accounts package, Exchequer, means the process is even more painless, and once implemented the system is easy to use.
Reduce time spent on manual orders and admin to increase the efficiency of the team.
General process efficiency gains.
Able to market ourselves to a wider audience online effectively via email and eCommerce.