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Your free lead follow up action plan

By Fiona Ness on Mon 09 February 2015 in Sales

More leads = more sales, right?

EE billing mistake costs them £1million

By Jess Heald on Mon 26 January 2015 in Topical

Last week it was revealed that EE, the largest mobile phone network in the UK, have overcharged customers and now owe approximately £1m in refunds to those affected.

, Best practice

4 problems caused when your business systems don’t talk to each other

By Victoria Dyke on Mon 26 January 2015 in CRM

24% of businesses openly admit their staff don’t have access to the right information.

Communication, CRM

The 1 thing I never want to hear from a customer services rep

By Fiona Ness on Mon 26 January 2015 in Sales

Customer service is a difficult job. People don’t generally get in touch to let you know everything is fine. The chances are you’ll be speaking to people who are already irritated, so getting your response right is key.

Best Practice

4 reasons your sales team need access to your accounts solution

By Victoria Dyke on Mon 12 January 2015 in CRM

I have met with many companies who use their accounts system to store their core customer information.

Best Practice, CRM

3 big names, £250m spent on websites – but was it worth it?

By Jess Heald on Mon 12 January 2015 in Topical

In the last year, we’ve seen a number of companies revamp their websites to make them more user friendly and ultimately attract more customers.

Best practice, News

6 processes you should review for 2015

By Fiona Ness on Tue 02 December 2014 in CRM

The end of the year is a great time to review your business performance as a whole, but also the individual processes involved.

Best Practice, CRM, Web & eCommerce

5 big brand mistakes to avoid

By Fiona Ness on Tue 18 November 2014 in Topical

From putting the wrong name on an email, to losing data, errors are common in business.

Business, Convenient, eCommerce, Extending, Integration, Online, Product, Service

Top 5 tips from our business best practice event

By Fiona Ness on Fri 14 November 2014 in CRM

It’s no secret that running an efficient and successful business is hard. Whether it’s a lack of time, resource or both the struggles are there.

Advice, B2B, Best practice, CRM, eCommerce, efficiency

5 ways ProspectSoft eCommerce can reduce your website admin

By Victoria Dyke on Fri 14 November 2014 in Web & eCommerce

A really good eCommerce site is fast becoming a must-have for any business. B2B customers want to place their orders on a professional looking, efficient online ordering portal.

Advice, B2B, Best Practice, eCommerce, Efficiency, Online Trading

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