CRM Blog | Prospect CRM

3 key areas to improve the performance of your website

By Jessica Heald on Tue 14 April 2015 in Web & eCommerce

Having a website has become vital for any business, but optimising your site to give your customers the experience they want and increase revenue is key. Here are 3 areas to consider when reviewing the performance of your website:

3 ways social media can affect your SEO

By Rachel Pitman on Thu 02 April 2015 in Marketing

So you’ve heard of SEO, and you’ve probably heard of social media. Why are they being mentioned in the same sentence you’re asking and what do they have to do with each other?

SEO, Social Media, Website

5 questions every business should answer about their current processes

By Stuart McLaren on Mon 09 March 2015 in CRM

In today’s business world, as well as looking for more business, there needs to be a clear focus on business efficiency and effectiveness.

Best Practice, CRM, News

Is your website built to last?

By Fiona Ness on Tue 24 February 2015 in Web & eCommerce

If you answered “I don’t know” to that, then the likelihood is some, if not all, of what I’m about to say will sound familiar. But don’t panic yet.

Best Practice, Web & eCommerce

3 reasons you’re not getting the return you’d expected from your website

By Victoria Dyke on Mon 23 February 2015 in Web & eCommerce

You’ve been working with a design agency on your new website. It looks great. Your key marketing message is splashed across the homepage and you have just hit send on the launch email to encourage your customers to order their goods online.

1 change that will make you more sales

By Victoria Dyke on Mon 09 February 2015 in Sales

According to the Economist Intelligence Unit, 71% of sales executives spend more time than is required on administrative tasks.

Best Practice, CRM

Your free lead follow up action plan

By Fiona Ness on Mon 09 February 2015 in Sales

More leads = more sales, right?

, Best Practice

EE billing mistake costs them £1million

By Jess Heald on Mon 26 January 2015 in Topical

Last week it was revealed that EE, the largest mobile phone network in the UK, have overcharged customers and now owe approximately £1m in refunds to those affected.

, Best practice

4 problems caused when your business systems don’t talk to each other

By Victoria Dyke on Mon 26 January 2015 in CRM

24% of businesses openly admit their staff don’t have access to the right information.

Communication, CRM

The 1 thing I never want to hear from a customer services rep

By Fiona Ness on Mon 26 January 2015 in Sales

Customer service is a difficult job. People don’t generally get in touch to let you know everything is fine. The chances are you’ll be speaking to people who are already irritated, so getting your response right is key.

Best Practice

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