Prospect CRM

Prospect eCommerce

Key Surgical


ProspectSoft is a friendly company who are easy to stay in touch with. Every business owner knows what their problems are, and Prospect CRM simply helps with overcoming them.

All our business information is now stored centrally in Prospect CRM, allowing us to provide an effective service.

Craig Lewis, Managing Director

Key Benefits

Time Reduced

We now spend two-thirds less time on processing credit notes due to the success of the complaints procedure.

Centralised Data

We no longer spend hours finding information as everything is stored in one location.

Increased Email Engagement

Through email marketing integrated to Prospect CRM, we've seen an increased level of engagement with our customers.

Pre-Prospect Problems

We had no central place to store our sales information, and were struggling with anything from finding contact details to duplicating or losing quotations. We were also holding stock that was 2 years old – it was the wrong length and we couldn't sell it as usual stock.

The Solution

We needed somewhere central to store information across departments. We use Exchequer for our accounting solution, which in the past stored all our important information. Using this information and adding to it was essential. We have since expanded the CRM to deal with our complaints procedure. We were originally dealing with incidents on a one off basis. Now, everything including problem tracking and email marketing managed centrally in Prospect CRM, so we can make suppliers aware of problems and provide an effective service.

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