By Fiona Ness on Tue 24 February 2015
in
Web & eCommerce
If you answered “I don’t know” to that, then the likelihood is some, if not all, of what I’m about to say will sound familiar. But don’t panic yet.
By Victoria Dyke on Mon 23 February 2015
in
Web & eCommerce
You’ve been working with a design agency on your new website. It looks great. Your key marketing message is splashed across the homepage and you have just hit send on the launch email to encourage your customers to order their goods online.
By Jess Heald on Tue 10 February 2015
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Topical
Last week it was announced that BT have taken over EE, the largest mobile network provider in the UK.
By Victoria Dyke on Mon 09 February 2015
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Sales
According to the Economist Intelligence Unit, 71% of sales executives spend more time than is required on administrative tasks.
By Fiona Ness on Mon 09 February 2015
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Sales
More leads = more sales, right?
By Jess Heald on Mon 26 January 2015
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Topical
Last week it was revealed that EE, the largest mobile phone network in the UK, have overcharged customers and now owe approximately £1m in refunds to those affected.
By Victoria Dyke on Mon 26 January 2015
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CRM
24% of businesses openly admit their staff don’t have access to the right information.
By Fiona Ness on Mon 26 January 2015
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Sales
Customer service is a difficult job. People don’t generally get in touch to let you know everything is fine. The chances are you’ll be speaking to people who are already irritated, so getting your response right is key.
By Fiona Ness on Mon 12 January 2015
in
Topical
From letting your pans boil over to peeling a banana, believe it or not you’re probably doing it wrong. Ok, not wrong, but you could be doing it better.
By Victoria Dyke on Mon 12 January 2015
in
CRM
I have met with many companies who use their accounts system to store their core customer information.
