What ROI can you expect from Prospect CRM?
Our customers have shared their CRM ROI metrics, quantifying why Prospect CRM is the #1 Stock-Aware CRM for Wholesalers, Distributors & Manufacturers.
18.8% Gross Margin Growth
Trimbio - Simon Francis, Managing Director
“With Unleashed and Prospect CRM, we now have full traceability of every product we touch. We’ve seen a 16.6% growth in sales as well as an 18.8% growth in gross margins due to the integration and features that these systems offer. We can easily identify opportunities to cross-sell consumables and have more time to focus on what the business does for our customers, instead of worrying about how the business operates. Because of the time saving benefits, the software has allowed me to reduce my working days to four days from five each week.”
- Saving 1 day a week in admin across all teams
- Integration with Unleashed for easy data transfer
- Increased synergy between sales, production, service and operations teams
"Prospect CRM has done an amazing job in helping us better communicate with our customers and understand them. In doing so, we can provide a higher quality of service. We now have a log of all communications and can analyse the data surrounding customer behaviour. A customer may buy one product or the whole range so, by analysing who buys what, we can send targeted campaigns to introduce customers to new products to increase their average order value and retain them for longer."
Double Your Sales
Good Culture Kombucha - Dennis Kelleher, CEO
"Over the last 12 months, since implementing Prospect CRM, our sales have doubled. Prospect CRM has really helped us grow our business. Its unique RFM Analysis allows us to track and quote new opportunities and has identified exactly who our regular customers are, as well as who's slipping away and not ordering as much. We're also able to track customers through the whole lifecycle."
- Used alongside Unleashed and Xero for Inventory, Accounting & CRM integration
- Improved client retention
- Quicker order processing with inventory visibility in CRM
20% Reduction in Admin Tasks
Quensus - Dan Simmons, Managing Director
"Before turning to Unleashed six years ago, our previous inventory management system was a spreadsheet that was extremely difficult to scale. This proved impossible as we offer a variety of products, assemblies, and different pricing structures for different customers. This meant an entire day of every week was spent creating invoices, sales orders, and documents for customers. Having Prospect CRM and Unleashed means at least a 20% saving on time."
- Improved accuracy of performance projections
- Increased customer satisfaction and communications
- Inventory traceability and quality control over large product range
"Getting the team up to speed with and using Prospect was easy – within days, the team could competently use the software. Having trialled a variety of CRM systems, we found Prospect to be the easiest and most user friendly."
66% Reduction in Complaints
Key Surgical – Craig Lewis, Managing Director
“All our business information is now stored centrally in Prospect CRM, allowing us to provide an effective service.”
- Spending two-thirds less time on processing credit notes due to the success of the complaints procedure
- No longer spend hours finding information as everything is stored in one location
- Increased customer email engagement through integrated email marketing system
- Improved stock management and reduced outdated stock
