Prospect CRM

Prospect eCommerce

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Aspen Electronics

Summary

The team at ProspectSoft are very approachable and responsive. There's always someone to talk to and the support team always try to solve any queries we have in a timely manner. Before Prospect CRM, I was very anti-CRM, but I can now see the real benefits in having one that's built for your business requirements.

Before Prospect CRM, I was very anti-CRM, but I can now see the real benefits in having one that's built for your business requirements.

Howard Venning, Managing Director

Key Benefits

Automate Orders

We've reduced time spent on manual orders and admin, which has increased the efficiency of the team.

Information Retreival

We can easily locate the information we need which improves our customer service and efficiency.

Database Management

We're now able to manage our processes much faster than before.

Pre-Prospect Problems

Prior to Prospect CRM, we were using an antiquated all-in-one system which was over 17 years old, and it was time to update it. We had over 5 separate systems which all held important customer information, so we knew we needed to bring all our information into one single place.

We also had no existing CRM system in place, so tasks like rekeying orders was time consuming and inefficient. Selling an extensive range of complex products like we do, our existing systems and processes were causing problems in the business and for our customers.

The Solution

Both the integration to our accounting system, Exchequer, along with the fact that Prospect CRM is built for product businesses, were what attracted us to Prospect CRM. As a result, we implemented Prospect CRM as a single solution that could operate for both our companies at the time, Aspen and Admiral. Despite merging these companies since, Prospect CRM is still working well for us. We deal with a large and diverse dataset due to the nature of our business, and Prospect CRM has allowed us to manage this in an efficient and effective way.

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