Before we introduced Prospect to the business, we were experiencing many issues surrounding inefficiency. Our existing processes were time consuming, complex and ineffective, and this was starting to negatively impact us on a daily basis. We hadn’t yet found any solution that suited our business needs, so we wrote our own software to compensate. However whilst this worked well, we found we did not then have the time or resources to develop the software to keep pace with our requirements.
Initially, we implemented Prospect CRM, and then later Prospect eCommerce to complete the package. The integration was, and still is, the driving factor to us adopting the system - we use Exchequer for our accounts, and having orders processed straight through from Prospect to Exchequer was a very attractive feature for us, and suits how our business operates. Implementing the system itself was seamless – we found it a nice easy learning curve, meaning it was quick to adopt and utilise straight away.
The CRM itself is outstanding - it's very intuitive and we wouldn't hesitate to recommend it to other businesses. However, it's not just the quality of the product which makes Prospect a great business to work with. The company does a lot to try and ensure that we get the very most from their solutions. The people are great too - several years down the line, the staff are still attentive and easily accessible.
We’ve seen huge efficiency gains since implementing the system. For example, processing orders that used to take over a quarter of an hour now take a couple of minutes.
The integration to our accounts solution, Exchequer, is central to our business process now.
With over 12,000 products, a mistyped digit could cause huge repercussions, yet implementing the CRM has meant rekeying is not something we have to spend time doing, and these sorts of errors do not occur.