By Victoria Dyke on Fri 31 October 2014 in Sales
It is no secret that telesales is an expensive exercise. Recruiting, managing and employing people is time consuming and costly – there is no getting away from it.
By Fiona Ness on Fri 31 October 2014 in Web & eCommerce
Online shopping in a B2C environment has soared, my bank balance alone is proof of that. However even at work I would much rather place my orders online than over the phone. That puts me amongst 30% of B2B buyers who use online shopping for at least half of their orders, but why?
By Victoria Dyke on Mon 20 October 2014 in CRM
On average 60% of an employee’s time at work is spent on non-profit making activities. These activities are usually made up of time consuming admin that you can probably lessen by making a few simple changes. Read on to see my top 5 time saving changes you could make today.
By Victoria Dyke on Mon 06 October 2014 in CRM
I’ll be the first to admit I have a love hate relationship with excel spreadsheets. My experience with most businesses is that their data and customer information are often stored across multiple spreadsheets, filing cabinets and ERP systems – which all have their limitations when it comes to managing data.
By Victoria Dyke on Thu 02 October 2014 in Web & eCommerce
B2B selling is very different to B2C. Which is why I am so often surprised at companies trying to make B2C online selling ideas work for their B2B customers.