By Victoria Dyke on Mon 06 October 2014
in
CRM
I’ll be the first to admit I have a love hate relationship with excel spreadsheets. My experience with most businesses is that their data and customer information are often stored across multiple spreadsheets, filing cabinets and ERP systems – which all have their limitations when it comes to managing data.
By Victoria Dyke on Thu 02 October 2014
in
Web & eCommerce
B2B selling is very different to B2C. Which is why I am so often surprised at companies trying to make B2C online selling ideas work for their B2B customers.
By Victoria Dyke on Mon 01 September 2014
in
Topical
John Lewis have just announced a 31.4% year on year increase in online orders, the success of which has been largely put down to their in-store digital terminals.
By Fiona Ness on Thu 28 August 2014
in
Web & eCommerce
Selling online is so common that you would expect everyone to be doing it, whether it’s personal selling on eBay or running business sales online.
By Victoria Dyke on Thu 28 August 2014
in
Web & eCommerce
It is currently reported that 93% of B2B customers conduct their research on the internet and 88% of which would actually prefer to buy online.
By Victoria Dyke on Mon 18 August 2014
in
CRM
24% of small businesses admit they do not have enough customer information to hand during a sale.
By Fiona Ness on Mon 18 August 2014
in
CRM
24% of businesses admit that their sales teams do not have the right information to hand during a sale. Not only can this make you seem unprofessional but it’s frustrating for both you and your customers.
By Fiona Ness on Mon 18 August 2014
in
Topical
Amazon Fresh has been available in parts of the USA since 2007, and as this service expands further across the states there are rumours that it won’t be long before we see Amazon Fresh vans in the UK.
By Fiona Ness on Tue 05 August 2014
in
Topical
The Royal Mail have announced that they will be partnering with the Post Office to roll out Click and Collect to 20,000 British SMEs.
By Fiona Ness on Tue 05 August 2014
in
Topical
Mistakes or human errors happen on a daily basis, especially in businesses without solid and efficient processes in place.
