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4 types of data every sales rep should have access to

By Victoria Dyke on Mon 18 August 2014 in CRM

24% of small businesses admit they do not have enough customer information to hand during a sale.

8 pieces of information you should be able to find (in 60 seconds or less)

By Fiona Ness on Mon 18 August 2014 in CRM

24% of businesses admit that their sales teams do not have the right information to hand during a sale. Not only can this make you seem unprofessional but it’s frustrating for both you and your customers.

Amazon Fresh: moving into the food business or an ulterior motive?

By Fiona Ness on Mon 18 August 2014 in Topical

Amazon Fresh has been available in parts of the USA since 2007, and as this service expands further across the states there are rumours that it won’t be long before we see Amazon Fresh vans in the UK.  

Royal Mail roll out Local Collect for SMEs

By Fiona Ness on Tue 05 August 2014 in Topical

The Royal Mail have announced that they will be partnering with the Post Office to roll out Click and Collect to 20,000 British SMEs. 

4 human errors that cost millions

By Fiona Ness on Tue 05 August 2014 in Topical

Mistakes or human errors happen on a daily basis, especially in businesses without solid and efficient processes in place.

Why are you still re-keying orders?

By Victoria Dyke on Mon 04 August 2014 in CRM

Shockingly 1 in 5 SMEs will admit forgetting to invoice for goods and services – and the majority will put this down to the amount of admin involved when processing an order.

Why M&S website sales fell 8.1%

By Fiona Ness on Tue 22 July 2014 in Topical

Earlier this year Marks and Spencer launched their new website. Whilst this should be a good thing, and whilst M&S are convinced everything has gone to plan, some are referring to the new site as a nightmare. An opinion reflected by the 8.1% fall in online sales.

3 ways to get your reps selling more

By Victoria Dyke on Tue 22 July 2014 in CRM

As I began to research the ‘struggles of a sales rep’, a few typical problems quickly became clear.

3 signs you have outgrown your current business processes

By Victoria Dyke on Tue 08 July 2014 in CRM

When does the cost of maintaining systems and processes become so unbearable that you cannot afford to not review and update them? 

Asda announce over 1000 redundancies

By Fiona Ness on Tue 08 July 2014 in Topical

Last week Asda confirmed plans to restructure, resulting in 1,360 redundancies and over 5,000 members of the team moving into online focused roles. All with the aim to cut over £1 billion in costs.

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