By Jessica Nash on Thu 16 March 2023
in
Sales
Whether you send quotes first, just take incoming orders, or a bit of both, product businesses must enable their team to focus on helping customers and spend less time keying orders or rekeying quotations. In this article, we dive in to why defining and implementing an optimised quote-to-order workflow can help B2B product sellers take more orders, more quickly – every time.
By Imogen Lloyd on Tue 14 March 2023
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Wholesale & Distribution
System Integration Expert and Managing Director of Outserve, Philip Oakley, shared his specialist advice on how to get the most out of software for businesses in the food and beverage industry. From reporting to road mapping, here are some of our key takeaways from the online event in case you missed it…
By Jessica Nash on Thu 02 March 2023
in
Blog
No matter how good your marketing, quoting and order-taking processes are, some customers will inevitably look elsewhere for other products and suppliers. But for B2B product sellers, spotting that is hard, and yet doing so quickly is essential for customer retention.
By Olivia Smith on Fri 24 February 2023
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Sales
The right CRM system can give you a hold on some of the most insightful statistics that are otherwise inaccessible. Learning how CRM can better your daily business operations is just the first step to increasing customer loyalty and customer lifetime value.
By Imogen Lloyd on Thu 23 February 2023
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Blog
Lowering your customer churn rate is only possible when you’re able to tackle the root cause of the issue. In this blog, we outline some of the primary reasons for customer attrition in product businesses and how they can be avoided.
By Katana on Mon 19 December 2022
in
Manufacturing
Optimising your manufacturing business has never been more important. In this article, we take a look at a few ways to get your processes running at full potential in 2023.
By Imogen Lloyd on Tue 22 November 2022
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Blog
Good or bad, all customer feedback can have a positive effect on your operations. If you’re a small business facing stagnant growth, perhaps it’s your approach to obtaining customer feedback that’s going amiss. Using these feedback retrieval techniques, you can start to strategise your sales and services efforts and increase your profit margin.
By ProspectSoft on Mon 21 November 2022
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CRM
Want to save money and use a more fitting CRM for your type of business, that has tighter integration to your Unleashed system – all without disrupting business as usual activities?
By Imogen Lloyd on Mon 17 October 2022
in
Blog
With business costs at an all-time high, cutting your expenses has never been so important. Learn how you can use CRM to optimise your efficiency; reducing expenditure while continuing to maximise growth as a small business.
By Imogen Lloyd on Mon 10 October 2022
in
Blog
Being able to identify where to invest in your company is key to business growth. While you may already be investing in pre-sale customer service, have you considered offering support for customer success?