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British Gas invests £50million in service after losing 300,000 customers

By Jess Heald on Tue 28 April 2015 in Topical

Yesterday it was announced that the UK’s biggest household energy supplier, British Gas, will be investing a huge £50million in training and new systems over the next 3 years in order to improve customer service. 

5 ways your time could be better spent

By Fiona Ness on Tue 28 April 2015 in CRM

According to a recent study of UK business, SMEs are wasting around 28 hours a week on admin related tasks. This got us thinking....

Responsive design is affecting your rankings

By Fiona Ness on Thu 23 April 2015 in Web & eCommerce

Back in February Google announced that they would be rewarding websites that had already implemented a responsive design. As of 21st April 2015 Google have been using responsive design as a key factor in their search ranking algorithm.

How Alibaba became the King of B2B online selling

By Francesca Firth on Tue 14 April 2015 in Topical

If Amazon and eBay are online retail giants, then Alibaba is Gargantuan. 

4 reasons why you’re wrong about not being able to sell online

By Stuart McLaren on Tue 14 April 2015 in Blog

I hope that none of us are in any doubt that the internet is a critical medium for helping companies in all industries and sectors to promote themselves and their products or services online.

3 key areas to improve the performance of your website

By Jessica Heald on Tue 14 April 2015 in Web & eCommerce

Having a website has become vital for any business, but optimising your site to give your customers the experience they want and increase revenue is key. Here are 3 areas to consider when reviewing the performance of your website:

3 ways social media can affect your SEO

By Rachel Pitman on Thu 02 April 2015 in Marketing

So you’ve heard of SEO, and you’ve probably heard of social media. Why are they being mentioned in the same sentence you’re asking and what do they have to do with each other?

1 million sales jobs expected to be gone by 2020, should you be worried?

By Fiona Ness on Tue 10 March 2015 in Sales

On occasion other people say it as well as we ever could, and this is one of those occasions…

Consumers will spend £14.9billion on mobile devices in 2015

By Jess Heald on Mon 09 March 2015 in Web & eCommerce

Last week we saw the Mobile World Congress open its doors to some of the biggest names in technology.

5 questions every business should answer about their current processes

By Stuart McLaren on Mon 09 March 2015 in CRM

In today’s business world, as well as looking for more business, there needs to be a clear focus on business efficiency and effectiveness. 

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