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BT pay £12.5billion for mobile operator EE

By Jess Heald on Tue 10 February 2015 in Topical

Last week it was announced that BT have taken over EE, the largest mobile network provider in the UK. 

1 change that will make you more sales

By Victoria Dyke on Mon 09 February 2015 in Sales

According to the Economist Intelligence Unit, 71% of sales executives spend more time than is required on administrative tasks.

Your free lead follow up action plan

By Fiona Ness on Mon 09 February 2015 in Sales

More leads = more sales, right?

EE billing mistake costs them £1million

By Jess Heald on Mon 26 January 2015 in Topical

Last week it was revealed that EE, the largest mobile phone network in the UK, have overcharged customers and now owe approximately £1m in refunds to those affected.

 

4 problems caused when your business systems don’t talk to each other

By Victoria Dyke on Mon 26 January 2015 in CRM

24% of businesses openly admit their staff don’t have access to the right information.

The 1 thing I never want to hear from a customer services rep

By Fiona Ness on Mon 26 January 2015 in Sales

Customer service is a difficult job. People don’t generally get in touch to let you know everything is fine. The chances are you’ll be speaking to people who are already irritated, so getting your response right is key.

6 things you’ve been doing wrong

By Fiona Ness on Mon 12 January 2015 in Topical

From letting your pans boil over to peeling a banana, believe it or not you’re probably doing it wrong. Ok, not wrong, but you could be doing it better.

4 reasons your sales team need access to your accounts solution

By Victoria Dyke on Mon 12 January 2015 in CRM

I have met with many companies who use their accounts system to store their core customer information.

3 big names, £250m spent on websites – but was it worth it?

By Jess Heald on Mon 12 January 2015 in Topical

In the last year, we’ve seen a number of companies revamp their websites to make them more user friendly and ultimately attract more customers. 

John Lewis click and collect overtakes home delivery

By Jess Heald on Tue 02 December 2014 in Topical

There’s no doubt that online shopping has become an increasingly popular method of shopping...

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