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5 questions every business should answer about their current processes

By Stuart McLaren on Mon 09 March 2015 in CRM

In today’s business world, as well as looking for more business, there needs to be a clear focus on business efficiency and effectiveness. 

Is your website built to last?

By Fiona Ness on Tue 24 February 2015 in Web & eCommerce

If you answered “I don’t know” to that, then the likelihood is some, if not all, of what I’m about to say will sound familiar. But don’t panic yet.

Microsoft discount Surface Pro Tablet by up to £250

By Jess Heald on Mon 23 February 2015 in Topical

Just last Friday it was announced that the Windows powered Microsoft Surface Pro 3 tablet has some substantial time-limited discounts available.

3 reasons you’re not getting the return you’d expected from your website

By Victoria Dyke on Mon 23 February 2015 in Web & eCommerce

You’ve been working with a design agency on your new website. It looks great. Your key marketing message is splashed across the homepage and you have just hit send on the launch email to encourage your customers to order their goods online.

BT pay £12.5billion for mobile operator EE

By Jess Heald on Tue 10 February 2015 in Topical

Last week it was announced that BT have taken over EE, the largest mobile network provider in the UK. 

1 change that will make you more sales

By Victoria Dyke on Mon 09 February 2015 in Sales

According to the Economist Intelligence Unit, 71% of sales executives spend more time than is required on administrative tasks.

Your free lead follow up action plan

By Fiona Ness on Mon 09 February 2015 in Sales

More leads = more sales, right?

EE billing mistake costs them £1million

By Jess Heald on Mon 26 January 2015 in Topical

Last week it was revealed that EE, the largest mobile phone network in the UK, have overcharged customers and now owe approximately £1m in refunds to those affected.

 

4 problems caused when your business systems don’t talk to each other

By Victoria Dyke on Mon 26 January 2015 in CRM

24% of businesses openly admit their staff don’t have access to the right information.

The 1 thing I never want to hear from a customer services rep

By Fiona Ness on Mon 26 January 2015 in Sales

Customer service is a difficult job. People don’t generally get in touch to let you know everything is fine. The chances are you’ll be speaking to people who are already irritated, so getting your response right is key.

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