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The 1 thing I never want to hear from a customer services rep

By Fiona Ness on Mon 26 January 2015 in Sales

Customer service is a difficult job. People don’t generally get in touch to let you know everything is fine. The chances are you’ll be speaking to people who are already irritated, so getting your response right is key.

6 things you’ve been doing wrong

By Fiona Ness on Mon 12 January 2015 in Topical

From letting your pans boil over to peeling a banana, believe it or not you’re probably doing it wrong. Ok, not wrong, but you could be doing it better.

4 reasons your sales team need access to your accounts solution

By Victoria Dyke on Mon 12 January 2015 in CRM

I have met with many companies who use their accounts system to store their core customer information.

3 big names, £250m spent on websites – but was it worth it?

By Jess Heald on Mon 12 January 2015 in Topical

In the last year, we’ve seen a number of companies revamp their websites to make them more user friendly and ultimately attract more customers. 

John Lewis click and collect overtakes home delivery

By Jess Heald on Tue 02 December 2014 in Topical

There’s no doubt that online shopping has become an increasingly popular method of shopping...

5 apps to help keep your New Year’s resolutions

By Fiona Ness on Tue 02 December 2014 in Topical

It’s that time of year again when Christmas will pass and the countdown to people talking about New Year’s resolutions is on. 

6 processes you should review for 2015

By Fiona Ness on Tue 02 December 2014 in CRM

The end of the year is a great time to review your business performance as a whole, but also the individual processes involved. 

Lidl’s advertising strategy attacks top supermarkets

By Fiona Ness on Tue 18 November 2014 in Topical

It probably isn’t news to anyone that the food grocery industry is fierce...

 

5 big brand mistakes to avoid

By Fiona Ness on Tue 18 November 2014 in Topical

From putting the wrong name on an email, to losing data, errors are common in business.

*SSL 3.0 Vulnerability

By Fiona Ness on Tue 18 November 2014 in Web & eCommerce

Marc McLaughlin, Head of Infrastructure and Security provides an update on the Poodle vulnerability and the response at ProspectSoft…

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