By Fiona Ness on Tue 04 November 2014 in Topical
Last Christmas UPS experienced huge delivery issues which left thousands of customers without their orders in time for Christmas.
By Fiona Ness on Fri 31 October 2014 in Web & eCommerce
Online shopping in a B2C environment has soared, my bank balance alone is proof of that. However even at work I would much rather place my orders online than over the phone. That puts me amongst 30% of B2B buyers who use online shopping for at least half of their orders, but why?
By Victoria Dyke on Mon 20 October 2014 in CRM
On average 60% of an employee’s time at work is spent on non-profit making activities. These activities are usually made up of time consuming admin that you can probably lessen by making a few simple changes. Read on to see my top 5 time saving changes you could make today.
By Victoria Dyke on Mon 06 October 2014 in CRM
I’ll be the first to admit I have a love hate relationship with excel spreadsheets. My experience with most businesses is that their data and customer information are often stored across multiple spreadsheets, filing cabinets and ERP systems – which all have their limitations when it comes to managing data.