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3 of the best and worst responses to customer complaints

By Fiona Ness on Tue 18 November 2014 in Topical

Whether you complain to companies via email, Twitter or Facebook one thing is certain, that companies have become far more inventive with their responses.

 

Top 5 tips from our business best practice event

By Fiona Ness on Fri 14 November 2014 in CRM

It’s no secret that running an efficient and successful business is hard. Whether it’s a lack of time, resource or both the struggles are there. 

 

5 ways ProspectSoft eCommerce can reduce your website admin

By Victoria Dyke on Fri 14 November 2014 in Web & eCommerce

A really good eCommerce site is fast becoming a must-have for any business. B2B customers want to place their orders on a professional looking, efficient online ordering portal.

5 ways ProspectSoft CRM can make you more efficient

By Victoria Dyke on Fri 14 November 2014 in CRM

To stay competitive in business today we often need to find ways to improve communications, provide staff with more valuable information and reduce our admin and costs.

SMEs and the case for integration

By Fiona Ness on Tue 11 November 2014 in CRM

This blog is taken from Andrew Ardron’s keynote speech at our recent Silverstone event.

UPS hire 95,000 temporary staff to avoid chaos of last Christmas

By Fiona Ness on Tue 04 November 2014 in Topical

Last Christmas UPS experienced huge delivery issues which left thousands of customers without their orders in time for Christmas.

5 reasons not to hire more telesales staff

By Victoria Dyke on Fri 31 October 2014 in Sales

It is no secret that telesales is an expensive exercise. Recruiting, managing and employing people is time consuming and costly – there is no getting away from it.

 

4 reasons why I prefer shopping online for my business

By Fiona Ness on Fri 31 October 2014 in Web & eCommerce

Online shopping in a B2C environment has soared, my bank balance alone is proof of that. However even at work I would much rather place my orders online than over the phone. That puts me amongst 30% of B2B buyers who use online shopping for at least half of their orders, but why?

Amazon launch same-day delivery

By Fiona Ness on Tue 21 October 2014 in Topical

Last week Amazon announced the launch of their same-day delivery option. 

Top 5 time wasters at work and how to improve them

By Victoria Dyke on Mon 20 October 2014 in CRM

On average 60% of an employee’s time at work is spent on non-profit making activities. These activities are usually made up of time consuming admin that you can probably lessen by making a few simple changes. Read on to see my top 5 time saving changes you could make today.

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