By Jess Heald on Mon 26 January 2015
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Topical
Last week it was revealed that EE, the largest mobile phone network in the UK, have overcharged customers and now owe approximately £1m in refunds to those affected.
By Victoria Dyke on Mon 26 January 2015
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CRM
24% of businesses openly admit their staff don’t have access to the right information.
By Fiona Ness on Mon 26 January 2015
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Sales
Customer service is a difficult job. People don’t generally get in touch to let you know everything is fine. The chances are you’ll be speaking to people who are already irritated, so getting your response right is key.
By Fiona Ness on Mon 12 January 2015
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Topical
From letting your pans boil over to peeling a banana, believe it or not you’re probably doing it wrong. Ok, not wrong, but you could be doing it better.
By Victoria Dyke on Mon 12 January 2015
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CRM
I have met with many companies who use their accounts system to store their core customer information.
By Jess Heald on Mon 12 January 2015
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Topical
In the last year, we’ve seen a number of companies revamp their websites to make them more user friendly and ultimately attract more customers.
By Jess Heald on Tue 02 December 2014
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Topical
There’s no doubt that online shopping has become an increasingly popular method of shopping...
By Fiona Ness on Tue 02 December 2014
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Topical
It’s that time of year again when Christmas will pass and the countdown to people talking about New Year’s resolutions is on.
By Fiona Ness on Tue 02 December 2014
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CRM
The end of the year is a great time to review your business performance as a whole, but also the individual processes involved.
By Fiona Ness on Tue 18 November 2014
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Topical
It probably isn’t news to anyone that the food grocery industry is fierce...
