By Eleanor Akester on Tue 30 April 2024 in Wholesale & Distribution

In the world of business-to-business (B2B) commerce, customer retention is paramount. For wholesalers, distributors, and manufacturers, building long-lasting relationships with clients is not just a goal; it's a necessity for sustained growth and success. In this blog, we'll delve into eight proven B2B customer retention strategies tailored specifically for wholesalers, distributors, and manufacturers. 

By Jessica Nash on Wed 17 May 2023 in Wholesale & Distribution

You’ve been introduced to the Growth Formula and Growth Model concepts, but do you know how to achieve that growth and where to begin? The second part of our Growth Series includes a framework tool for maximising business growth, as well as a free assessment tool that tracks product business’ performance before, during, and after its application.

By Imogen Lloyd on Thu 11 May 2023 in Wholesale & Distribution

When business starts to pick up and you’re shouldering more responsibility than you can manage, expanding your team is a non-negotiable. While recruitment can come at a precious cost, with the right strategy, return on investment can reach record heights when new talent is introduced to your business.

By Imogen Lloyd on Tue 14 March 2023 in Wholesale & Distribution

System Integration Expert and Managing Director of Outserve, Philip Oakley, shared his specialist advice on how to get the most out of software for businesses in the food and beverage industry. From reporting to road mapping, here are some of our key takeaways from the online event in case you missed it…

By Lucy Crossland on Thu 07 April 2022 in Wholesale & Distribution

RFM analysis has become a crucial tool for effectively segmenting your customer base, in particular identifying your "Champion" customers. These customers offer unique opportunities for business growth. So how exactly can you make the most of this positive relationship to drive business growth?

By Chloe Baybutt on Thu 31 March 2022 in Wholesale & Distribution

Whilst onboarding often comes at a price, the long-term RIO to be gained from a quality onboarding experience is undeniable. Have a read of just 3 reasons why onboarding is great for effective software adoption...

By Jessica Heald on Thu 24 March 2022 in Wholesale & Distribution

A leaky bucket in your business is likely draining the profit out of your business faster you can bring customers in. But how do you know who's at risk of being lost to competitors? And how can you analyse this information quickly, so you don't lose them for good?

By Olivia Mascarenhas on Wed 16 February 2022 in Wholesale & Distribution

So what makes a stand-out Onboarding package that is really worth your time and money? Whether onboarding is included or additional, mandatory or optional, we’ve highlighted the top 4 signs of a worth-it onboarding package. 

By Lucy Crossland on Fri 26 November 2021 in Wholesale & Distribution

For B2B Wholesalers and Distributors, understanding your customers' buying patterns is essential for business growth and success. But it's easy to feel bombarded with acronyms and phrases, so we've put together a need-to-know, top 10 list of metrics for product businesses.

By Chloe Baybutt on Wed 20 October 2021 in Wholesale & Distribution

Many organisations still have their reservations when choosing software, so we’ve put together the top 4 turn-offs for businesses buying B2B software, and why you shouldn't write them off.