By Eleanor Akester on Tue 30 April 2024
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Wholesale & Distribution
In the world of business-to-business (B2B) commerce, customer retention is paramount. For wholesalers, distributors, and manufacturers, building long-lasting relationships with clients is not just a goal; it's a necessity for sustained growth and success. In this blog, we'll delve into eight proven B2B customer retention strategies tailored specifically for wholesalers, distributors, and manufacturers.
By Imogen Lloyd on Wed 23 August 2023
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Sales
Centralising your B2B sales strategy around a single channel might be bringing in new business, but have you ever considered expanding your outreach? Discover the benefits of a multi-channel approach and start implementing the 4 best practices for omnichannel sales success.
By Eleanor Akester on Tue 15 August 2023
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CRM
CRM software plays a pivotal role in the success of wholesalers, manufacturers, and distributors by streamlining operations, enhancing customer satisfaction, and boosting revenue. However, selecting the right CRM is a complex decision that can significantly impact business outcomes. This article delves into the top five mistakes that businesses in these industries often make when choosing a CRM system.
By Imogen Lloyd on Fri 28 July 2023
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CRM
Optimising ROI on your CRM system is only achievable when you put time and effort into the setup process. A CRM system that’s populated with accurate data from the get-go will deliver the best long-term results, so here are some of our best practices for successful CRM setup.
By Olivia Smith on Wed 12 July 2023
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Sales
Learn how to create a customer journey map for the benefit of both your customers and your company. This guide is the definitive resource for anyone looking to improve their B2B business’s customer experience and set up a customer-centric, foolproof strategy.
By Eleanor Akester on Fri 07 July 2023
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CRM
If you’re constantly switching between browsers and none of your systems communicate with each other, it’s time to start looking at integrated solutions. Discover the merits of a CRM solution that integrates with your Inventory Management system and reap the benefits of a stock-aware Sales team.
By Imogen Lloyd on Tue 04 July 2023
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Sales
B2B businesses often make the same sales mistakes time and time again, slowing their profits and over-complicating their sales process. If your sales growth is plateauing and you’re in need of a sales process overhaul, it’s time to understand the 4 most common sales blunders and how to avoid them.
By Olivia Smith on Thu 15 June 2023
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CRM
If you're working entirely from spreadsheets and constantly cobbling together fragmented data to produce insights, it might be time to consider software adoption. Whether you're a business struggling to see results or you just feel out of touch with your customers, here are a few tell-tale signs that your current processes need support from CRM.
By Imogen Lloyd on Mon 12 June 2023
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CRM
The benefits of data-driven insights from CRM reporting tools are endless, but being able to access these benefits isn’t that simple. In this article, we reveal how to establish an effective CRM reporting system and how to leverage the insights it generates to achieve your long-term business objectives.
By Eleanor Akester on Thu 25 May 2023
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CRM
In a competitive market, you need to have the right strategies in place to engage customers and set yourself apart from the competition. A modern CRM system with an effective integration scheme and AI-driven technology might be the missing link that takes you from stagnant growth to success.