By Jess Heald on Thu 23 February 2017
in
CRM
With more than 33,000 companies and 37,000 divisions on record, Airflow, a major international manufacturer and distributor of air movement solutions was looking to make better use of its database and improve the customer journey.
By Jess Heald on Tue 10 January 2017
in
CRM
Time is of the essence, so you want to deliver an excellent service and close your leads. But if your current processes are holding you back, surely something has to give?
By Lauren Hines on Mon 13 June 2016
in
CRM
The CRM industry has seen staggering growth in recent years...
By Lauren Hines on Tue 15 March 2016
in
SaaS
It seems that there has been a lot of talk about software-as-a-service (SaaS) for a while now and it’s becoming the predominant way that companies are buying and deploying main software applications. But what exactly is it and how will it benefit my business?
By Stuart McLaren on Tue 09 June 2015
in
Sales
Some of you, like me, might be lucky enough to remember Martini’s ‘anytime, anyplace, anywhere’ advert.
By Jess Heald on Tue 28 April 2015
in
CRM
User adoption is arguably the single biggest obstacle to successful software implementation. One of the most common questions we get is ‘how will I get my sales reps to use this?', and it appears this question is often a common reason for not investing.
By Stuart McLaren on Mon 09 March 2015
in
CRM
In today’s business world, as well as looking for more business, there needs to be a clear focus on business efficiency and effectiveness.
By Victoria Dyke on Mon 09 February 2015
in
Sales
According to the Economist Intelligence Unit, 71% of sales executives spend more time than is required on administrative tasks.
By Victoria Dyke on Mon 26 January 2015
in
CRM
24% of businesses openly admit their staff don’t have access to the right information.
By Victoria Dyke on Mon 12 January 2015
in
CRM
I have met with many companies who use their accounts system to store their core customer information.