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2 articles tagged with "Customer Retention".

Finding the Missing Link: The #1 Pitfall for B2B Product Sellers

By Jessica Nash on Thu 02 March 2023 in Blog

Finding the Missing Link: The #1 Pitfall for B2B Product Sellers

No matter how good your marketing, quoting and order-taking processes are, some customers will inevitably look elsewhere for other products and suppliers. But for B2B product sellers, spotting that is hard, and yet doing so quickly is essential for customer retention.

British Gas invests £50million in service after losing 300,000 customers

By Jess Heald on Tue 28 April 2015 in Topical

Yesterday it was announced that the UK’s biggest household energy supplier, British Gas, will be investing a huge £50million in training and new systems over the next 3 years in order to improve customer service. 

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