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2 articles tagged with "Customer Satisfaction".

The Importance of Customer Feedback & How to Obtain It

By Imogen Lloyd on Tue 22 November 2022 in Blog

The Importance of Customer Feedback and How to Obtain It

Good or bad, all customer feedback can have a positive effect on your operations. If you’re a small business facing stagnant growth, perhaps it’s your approach to obtaining customer feedback that’s going amiss. Using these feedback retrieval techniques, you can start to strategise your sales and services efforts and increase your profit margin.

Don't Make After Sales an Afterthought

By Eleanor Akester on Fri 01 July 2022 in Sales

setting-up-the-essentials-6-crucial-crm-configurations

Given that winning a sale is viewed as so critical to business success, it’s all too easy to fall into the trap of making after sales an afterthought. But, with the right tools and processes in place, Customer Service teams can be better equipped in their battle against dissatisfaction.

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