Menu
5 articles tagged with "Telesales".

5 reasons not to hire more telesales staff

By Victoria Dyke on Fri 31 October 2014 in Sales

It is no secret that telesales is an expensive exercise. Recruiting, managing and employing people is time consuming and costly – there is no getting away from it.

 

Have you taken your CRM system to the next step?

By Fiona Ness on Mon 02 December 2013 in CRM

It’s that time of year again when your inbox is probably filling up with emails asking you whether you’re ready for 2014, or telling you to be ahead of the game next year. The problem is they’re vague and don’t really give you much focus (in my opinion). 

Can eCommerce really replace a telesales team?

By Sophie Henderson on Mon 25 February 2013 in Web & eCommerce

This series has shown you how B2B (Business to Business) eCommerce in 2013 is set to revolutionise the way businesses trade with each other also how, by following our best practice advice, you can adequately prepare and as a result, reap the huge benefits that moving your business online can bring.

B2B Telesales: Creating an OUTSTANDING customer EXPERIENCE

By Andrew Ardron on Thu 01 November 2012 in CRM

There’s no doubt about it, customers are demanding… and every year they expect more – better prices, a better level of service, faster delivery … you name it they want it. But why? And how do you get ahead of their expectations? How do you increase the service while also improving your profit margins?

B2B Telesales: Top Ten Costly Mistakes

By Andrew Ardron on Thu 18 October 2012 in CRM

In the current climate, all teams need to focus on costs and efficiency – but none more so than telesales teams. So, what are the classic mistakes and unnecessary costs in telesales departments and telesales systems?

Recent Posts

By Lucy Crossland on Fri 26 November 2021
By Chloe Baybutt on Wed 20 October 2021
By Jessica Heald on Mon 24 May 2021