By Jess Heald on Mon 26 January 2015
in
Topical
Last week it was revealed that EE, the largest mobile phone network in the UK, have overcharged customers and now owe approximately £1m in refunds to those affected.
By Fiona Ness on Mon 26 January 2015
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Sales
Customer service is a difficult job. People don’t generally get in touch to let you know everything is fine. The chances are you’ll be speaking to people who are already irritated, so getting your response right is key.
By Victoria Dyke on Mon 12 January 2015
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CRM
I have met with many companies who use their accounts system to store their core customer information.
By Jess Heald on Mon 12 January 2015
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Topical
In the last year, we’ve seen a number of companies revamp their websites to make them more user friendly and ultimately attract more customers.
By Fiona Ness on Tue 02 December 2014
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Topical
It’s that time of year again when Christmas will pass and the countdown to people talking about New Year’s resolutions is on.
By Fiona Ness on Tue 02 December 2014
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CRM
The end of the year is a great time to review your business performance as a whole, but also the individual processes involved.
By Fiona Ness on Tue 18 November 2014
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Topical
Whether you complain to companies via email, Twitter or Facebook one thing is certain, that companies have become far more inventive with their responses.
By Fiona Ness on Fri 14 November 2014
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CRM
It’s no secret that running an efficient and successful business is hard. Whether it’s a lack of time, resource or both the struggles are there.
By Victoria Dyke on Fri 14 November 2014
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Web & eCommerce
A really good eCommerce site is fast becoming a must-have for any business. B2B customers want to place their orders on a professional looking, efficient online ordering portal.
By Victoria Dyke on Fri 14 November 2014
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CRM
To stay competitive in business today we often need to find ways to improve communications, provide staff with more valuable information and reduce our admin and costs.
